Writing — 12 posts · 2025–2026

What I'm thinking about

Long-form observations on operations, design, tools, and the psychology of how people actually work.

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Featured · Ops

Writing · May 2025 · 8 min

The way your team does work is costing you more than you think

Every org has shadow workflows — the real way work gets done, versus the process on the org chart. Here's what I look for first.

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2025

Apr 2025 Tools Your team uses Microsoft 365 every day. Here's what they're doing wrong. Not a training problem. An architecture problem. 5 min → Apr 2025 Workspace What a broken SharePoint tells me about how an org thinks The intranet is a mirror. Most people just don't look at it that way. 4 min → Mar 2025 Ops Shadow workflows: a field guide The five places shadow ops accumulate — and how to surface them without alarming anyone. 7 min → Mar 2025 Design Presentation design is operations work in disguise A deck that survives a re-org is a system. One that doesn't is a slide deck. 6 min → Feb 2025 Tools The cost of a slightly wrong tool, multiplied across a year Friction is the most expensive line item nobody puts on the budget. 5 min → Feb 2025 Ops How leadership sees the team vs. how the team actually works Two operating systems running in parallel. The gap is where friction lives. 6 min → Jan 2025 Workspace The intranet test: a 30-second org-health check If you can't find last quarter's all-hands deck in 30 seconds, something is wrong. 4 min → Jan 2025 Ops Why the spreadsheet won It's not because spreadsheets are great. It's because everything else asks for too much. 5 min → Jan 2025 Tools Teams, SharePoint, OneDrive: the three-way confusion Where a file actually lives is rarely where you think it does. Here's the model. 6 min →

2024

Dec 2024 Design What I learned redesigning an intranet nobody opened A before-and-after on the work, and what it took to get the first 50 weekly opens. 8 min → Nov 2024 Workspace Leaving engineering for ops, and why I won't go back Two years of Flutter and Dart taught me what the rooms upstream actually need. 9 min →